Monday, December 7, 2009

Top Call Center Illnesses

Here are the common illnesses that plagues a call center agent. If you are working in a call center, you probably have complained suffering one or two of these illnesses:

1) back pain- With the 8 hours a call center agent spends sitting on the chair, back pain is a common illness among call center agents. You can avoid neck and back pain by using a lumbar ball when seated, or simply by sitting with your hips all the way against the back of the chair. Do no slouch. Slouching holds the muscles in a longer than normal position.

2) laryngitis- Laryngitis s the inflammation of the voice box causing your voice to sound hoarse or raspy. Call center agents get laryngitis from too much talking. Overuse of the voice, irritation, flu, or acid reflux causes laryngitis. To prevent this from happening, call center agents should learn how to use the diaphragm when speaking so as not to overuse the larynx, or the voice box.

3) migraine - Migraines are said to be caused by the dilation and constriction of arteries in the head. There are several causes of migraine. The most common cause of migraine is stress. Another cause is eye-related headaches related to long periods of reading, computer work, TV watching and other tasks that require concentration. From too much computer-staring, call center agents suffer from migraine. If you are suffering from migraine. consult the doctor to verify and cure the cause of the migraine.

4) high blood pressure -High blood pressure means that there is high tension in the arteries. Call center agents are prone to suffer from high blood pressure due to lack of sleep, less physical activity, and increased stress.

5) stress - One of the most common illnesses that plague call center agents is stress. Work-related stress are common in business process outsourcing (BPO) companies. To relieve stress,, it's suggested that call center companies have team building activities that help increase camaraderie and lower stress in the workplace. It is important for call centers to lower work-related stress in the workplace to ensure that their employees are physically and emotionally healthy. A healthy employee is a happy and productive worker.


  1. Health diseases like high blood pressure, anxiety, depression, low blood pressure due to lack of sleep, insomnia and other stress related diseases can endanger the career of any call center agents who don’t care about their personal health. Late night shifts and periodical changes in schedule may disrupt one’s biological clock and may cause related diseases like insomnia, migraine, headache, tension and fatigue. This will further lower one’s immune system that could lead to other serious illnesses. One must be aware of these impending threats to one’s health before entering these types of jobs. Yes, it may bring you and your family extra cash to buy things but it may also bring you disease that could potentially ruin your career and stash away your life’s savings!

    Philippine Outsourcing

  2. That is why every agent needs to be physically healthy for the job. Taking some vitamins would be great to prevent illness.

    Great post.


  3. I agreed with Julienne. Also to what said above. Back pain, Laryngitis, migraine, hypertension, & stress.. That's why you have to have a balance diet, eat healthy foods & fruits, exercise, enough rest & drink a lot of water.. :)

  4. & as an addition, working to a Call Center is not so stressful if you know how to handle stress.. :)

    Call Center Chic

  5. Call center agent are prone to many respiratory problems such as pneumonia, asthma, bronchitis, allergy and asthma. The causes are due to unhealthy working environment as many call center agent are subject to long hours of working.

    Philippines Virtual Assistant