Here in the Philippines, it's funny how one can easily spot someone working in a call center. Well., I'm actually talking about how I can easily spot a call center agent in the crowd. Perhaps I just have a stereotyped call center agent in mind.
1) If you spot someone with dark circles under his eyes, he probably works in a call center and works in a night shift schedule.
2) If the person seating next to you in the jeepney pays the fare and you noticed that she has a "foreign-sounding" accent, she probably works in a call center. When she says "Bayad po" it sounded like "Beyed powh" , she works for an American client. If you know someone who can mimic any American accent, then that person works in a call center.
3) Find the person with the mp3 player, iPod, iPhone, tweezer or nail clipper - that's a call center agent. Tweezers and nail clippers are handy when the customer service representative (aka call center agent) is stuck on a boring call with an irate customer. Tweezing stray eyebrows and nosehairs can help keep call center agents awake at work. When bored, call center agents either tweeze or cut their nails. It's what they call "having fun at work".
4) Ask about the latest news. And the person who can't give you the local news but can tell you what happened to the stocks in the United States, or what Lady Gaga wore in the music video is a call center agent.
5) Note the clothes. Whoever looks like going to a party or going to a rock concert is a call center agent. Call center agents are what they call the "fashionably rugged" people.
6) Jackets, coffee mugs, and water tumblers are the lifeline of a call center agent.
No comments:
Post a Comment