Tuesday, April 12, 2011

Do You Want Your Customer To Comeback?

We all believed about the support service legends Amazon . com and Zappos.com. But are you aware of that for 3 consecutive years, the 98-year-old L.L. Bean happens to be awarded by the annual Customer’s Choice Awards as the best customer support company in the US, if not the world? That’s right. L.L. Bean has bested the deep competition from 2007, 2008 and 2009 (the much coveted honor was won by Zappos.com in 2010).

When it comes to giving an outstanding call center outsourcing solutions, L.L. Bean is the business every call center companies should aspire to turn into, or at least replicate. When asked how does the company keep its customers happy and satisfied? President and CEO Chris McCormick gave an immediate answer that you should engraved on gems and put each of them in every outbound telemarketing offices worldwide.

He plainly replied: “Treat the buyers with compassion.”

That was L.L. Bean’s directing customer service attitude. They care for each customer like a individual. In an age when individuals are actually mostly being support by new technology primarily by the internet, it is relaxing to know there presently exist brands like L.L. Bean, Zappos.com and, of course, Live2Care which have kept that golden rule: treat people how we want them to take care of you.

As business owner, do you really care and thoughtful with each of your prospects? Will you be truly specific and motivated to settle their troubles?

These are the basic questions we’ve been recently asking ourselves daily at Call Center in the Philippines, supplying the finest call center services, most outsourcing companies where we belong ensured that the outsourcing solutions are attainable. We seriously value our consumers and business partners, and also the people we have in the business as an example. We know that support services are a constant, compassionate type of activity where many people are involved.

If you’re an enterprise owner who seeks for a specialized and compassionate call center services, the Call Center in the Philippines would like to hear from you. We tailor fit our call center outsourcing solutions that guarantee results you want to get.

1 comment:

  1. Thanks for your attention in discussing about this. Nice review! Also turn your attention that it needs to search for mobile software development companies if you need mobile software development.

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